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POLICIES AT SHINELIKEJEWEL
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
SHIPPING AND DELIVERY
What You Need to Know
We deliver to all and any postal address across India. So, we request you to provide full street address with pin code / zip code.
To ensure the quickest confirmed delivery on all orders to India, please be sure to include the COMPLETE postal address with the correct PIN CODE. We are not responsible for postal delays resulting from incomplete address listings.
Also be aware that all shipments to any Colleges/ Schools/ Hostels are placed at the customer’s risk. If the school’s warden does not accept your package or it is refused for any reason, shinelikejewel will under no circumstances issue a refund or credit to the customer’s account.
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INCORRECT OR INCOMPLETE ADDRESS:
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees & not shinelikejewel Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment. in case of an incomplete address provided by the customers, nothing can be done unless either of the party receives the package. If the package is lost or misplaced due to the incorrect/ incomplete address, shinelikejewel will under no circumstance be responsible and under no circumstance will initiate any kind of refund.
Time to Dispatch mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason. In normal circumstances the dispatch time will be 1 to 2 days and shipping will be done within 7 to 10 days after dispatching of the order.
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NOTE: DELIVERY TIME MAY VARY DEPENDING ON THE PINCODE OF AREA, SOME PINCODE MAY TAKE LONGER THAN USUAL.
OUR RETURN POLICY
Everything You Need to Know
Return is applicable only if the product is missing. Please write to shinelikejewel@gmail.com or DM us on Instagram for returns with your order id and supported images & unboxing video.
Once a product is accepted for return, refund is initiated in the form of store credits Within 7-12 days. Please note that shipping charges are not refundable.
We require an full unboxing video with no cuts and editing of the package opening. The video should include the opening of the mailing envelope to the defect being showcased clearly.
OUR PRIVACY POLICY
Your Data is Secure
At shinelikejewel, we respect your privacy as much as you do. We do not share your personal information with others. This information is only used by shinelikejewel and its partners to ensure the fulfillment of the service requested by you. This includes informing you of promotional offers. You can cancel your registration to mark yourself inactive; however the information you provide shall remain archived in shinelikejewel servers.
shinelikejewel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 7th July 2022.
WHAT WE COLLECT
We may collect the following information:
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Name
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Contact information including email address
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Demographic information such as postcode, preferences and interests
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Other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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Internal record keeping.
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We may use the information to improve our products and services.
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We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.